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Return Policy

At Williams Food Equipment, our main priority is ensuring your complete satisfaction. That means if something is wrong with your order or if you're not happy with your purchase for any reason, just let us know and we'll try to make it right. If that's not possible and you decide you want to return what you've purchased, just contact us to arrange for a return.

Return Terms & Conditions

  1. All items returned must be unopened, unused, and in their original packaging within 30 days of purchase for full credit or exchange.
  2. Products and components must not show signs of use, abuse or misuse. That means the product shouldn't have been modified in any way or be dirty, cracked, dented scratched, cut or damaged; otherwise can be subject to a 20% re-stocking fee.
  3. Shipping charges are non-refundable unless you had to return the product because of our error. For additional information, just email us at {{config path="trans_email/ident_sales/email"}}.

For prompt and accurate credit on returned merchandise follow these steps

  1. Contact our Customer Service Department by email at {{config path="trans_email/ident_custom1/email"}} to get a Return Authorization (RA) number.
  2. Be sure to write the RA number clearly on all packages being returned. If the RA number is not clearly written on your package, the shipment will be not be accepted.
  3. Include a short explanation of why you're returning the item and a copy of the invoice in the package so that we can properly credit your account. All returns will be credited in the same manner you paid us; either by crediting your credit card account, by cheque or PayPal.
  4. No credit will be issued for returns that have been altered or abused (as described above).
  5. No freight collect or COD returns will be accepted. Send all returns prepaid and insured for the current value of the product.

 

RETURNS, EXCHANGES & CREDITS:

Returning merchandise: 

If for any reason you find yourself unsatisfied with your purchase, WFE provides its customers with easy returns. With easy returns, items purchased online can be returned to the store is in its original packaging and proof of purchase is presented. 

If you wish to return any merchandise by mail, you are responsible for the cost of the delivery service - complete the following steps to return an item by mail:

  • Follow the steps above and contact us to attain a RA#.
  • Repackage the items in their original packaging and include the invoice in the package.
  • Please allow 10-14 business days for your return to be processed.
  • Return the package using a delivery service of your choice and please hold on to your tracking number for your records. For your protection, we recommend insuring your return shipment if using a delivery service.

 Our Address: 2150 Ambassador Drive Windsor, Ontario N9C 3R4 Canada

Received merchandise in error or received damaged merchandise:

We strive to maintain a high level of accuracy in our shipments and make every effort to ensure your order reaches you in perfect condition. However, if you've received an item in error or find that it's damaged, please contact customer service at 1-888-334-3233. They will guide you through the process of pre-authorizing the return at our expense and the step-by-step guide is also provided below:

  • Repackage the items in their original packaging and include the invoice in the package.
  • Affix the pre-paid label that is sent to you after you call our customer service centre so that it covers the original label on your return package.
  • Drop off your package at any Canada Post location.

Returning an item. When will I receive the credit? 

You will receive an email notification when your return is processed and any refunds will be issued to your original method of payment. Credits to your Paypal can take up to 3-5 business days to appear on your statement of account after we have received the item(s) you've returned. If you used a major credit card (Visa or MC), the refund can take 7-10 business days to appear on your statement of account.

Exchanging an item from my order:

You can exchange your item in our store if the item is available for purchase at that location. Otherwise you can return your item in-store or online and we can place a new order for you for the exchanged item. (customer pays for return shipping unless item is damaged/defective).