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Service Disruption

Due to adverse weather conditions including flooding, rockslides and mudslides in B.C., there are multiple road closures, damaged bridges and railways affecting ground transportation of parcel and pallet shipments across Western Canada. Customers West of Kelowna and Kamloops British Columbia will experience delays in receiving items.

All couriers have been impacted for parcel and freight deliveries and as such deliveries going West of Kelowna and Kamloops will be delayed until the impacted roads and railways and are deemed safe to resume operation.

I live in the affected area and have a delivery in transit, what should I expect?
Deliveries in transit will remain safe with the courier but will be delayed. Currently the flow of goods via ground transport through this area is completely cut off and goods are unable to be delivered. Your parcel will be delivered once the flow of goods through this area is able to resume.

I live East of Kelowna, will I be affected?
Areas East of Kelowna and Kamloops in British Columbia and Alberta may experience some delays in the delivery of goods; however, deliveries are continuing in this region.

When will regular delivery service resume for Western Canada?
At this time it is unknown when regular delivery service will resume. Once the transit routes are able to reopen it is expected that deliveries will continue to experience longer than usual timelines due to backlogs, limited roads and potential lane reductions. We will continue to work with our couriers and update this page as more information is made available.

Are You Still Shipping?

Yes we are still shipping orders out as soon as possible in hopes of once it clears, the parcels will already be in province ready to be delivered.  We do provide tracking info for all parcels so they can be tracked while in route.

Will my Order Arrive In Time For Christmas? 

Unfortunately orders shipping to the affected region(s) west of Kelowna and Kamloops are not guaranteed to arrive before Christmas. All couriers are experiencing delays in shipping to this region and it is estimated that these delays could extend normal delivery timelines in this area by 2 weeks or more. This also includes Vancouver and the greater Vancouver region.